Return & Refund Policy

We want you to be completely satisfied with your purchase

Return Window

You have 30 days from the date of delivery to initiate a return. Items must be returned in their original condition with all tags attached.

Return Conditions

To be eligible for a return, items must meet the following conditions:

  • Unused and in original condition
  • Original packaging and tags intact
  • Proof of purchase included
  • No signs of wear or damage

How to Return

Follow these steps to return your item:

  1. Contact our customer service team to initiate your return
  2. Pack the item securely in its original packaging
  3. Include your order number and reason for return
  4. Ship the package to the address provided by our team

Refund Processing

Once we receive and inspect your return, we will process your refund within 5-7 business days. Refunds will be issued to your original payment method. Please allow additional time for your bank to process the refund.

Return Shipping

Return shipping costs are the responsibility of the customer unless the item is defective or we made an error. We recommend using a trackable shipping service for your return.

Non-Returnable Items

The following items cannot be returned:

  • Final sale or clearance items
  • Personalized or custom-made products
  • Perishable goods
  • Gift cards

Questions? Contact our customer service team at support@cavn.com or Chat