Return & Refund Policy
Return Window
You have 30 days from the date of delivery to initiate a return. Items must be returned in their original condition with all tags attached.
Return Conditions
To be eligible for a return, items must meet the following conditions:
- Unused and in original condition
- Original packaging and tags intact
- Proof of purchase included
- No signs of wear or damage
How to Return
Follow these steps to return your item:
- Contact our customer service team to initiate your return
- Pack the item securely in its original packaging
- Include your order number and reason for return
- Ship the package to the address provided by our team
Refund Processing
Once we receive and inspect your return, we will process your refund within 5-7 business days. Refunds will be issued to your original payment method. Please allow additional time for your bank to process the refund.
Return Shipping
Return shipping costs are the responsibility of the customer unless the item is defective or we made an error. We recommend using a trackable shipping service for your return.
Non-Returnable Items
The following items cannot be returned:
- Final sale or clearance items
- Personalized or custom-made products
- Perishable goods
- Gift cards
Questions? Contact our customer service team at support@cavn.com or Chat